Delivery & Returns


How much does delivery cost?

GOOD NEWS! All Roly World orders to the UK are shipped FREE of charge.


I am in Europe / USA or Canada can you ship to me?

Yes! we currently ship to the UK, Republic of Ireland, France, Germany, USA and Canada. Just enter your shipping destination at checkout to see the shipping cost.


Can I send an order as a gift?

Of course! Roly World kits make great gifts! Just make sure you add the lucky recipient's name and address in the ‘Delivery Address’ section at checkout.


Can I add a gift message?

Absolutely! Please add your message in the "Add A Note To Your Order" section at checkout.


When will my order ship? 

We aim to post within 3 business days (Monday-Friday) of receiving your order.

Roly World Club boxes are sent on the 1st of each month or on the nearest business day (Monday-Friday) after.


Where is my order shipped from?

Roly World is based in the UK, your order will be shipped from our studio in lovely Somerset.


How is my order shipped?

All orders are shipped by Royal Mail or Courier depending on weight.


Will I know when my order has shipped?

Yes, we will email you when your order has shipped.


Can I track my order?

Sorry, at the moment we don't offer order tracking.


How long will my order take to arrive?

After shipping, UK orders will take approx 2-3 working days to arrive.


What if my delivery incurs customs duty, taxes and/or charges?

Customs duty, taxes and/or charges incurred are your responsibility as the customer.  Many countries have limits on the value of goods which can be imported.  Please be aware of these in your delivery region before placing your order.


What if my order gets delayed?

Delays with shipping can occasionally happen especially during the holiday season.  If there is a delay due to bad weather, seasonal peaks, human error or for any other reason beyond our control we cannot be held responsible, but will always do our best to update you.


What if my order is lost?

If you have not received your UK order within 7 business days (Monday-Friday) from the date of dispatch please get in touch via our Contact Us Form so we can look into it for you. If the order is deemed lost we ask that you co-operate with any claim procedure initiated by us, Royal Mail or our Couriers to resolve the situation.


Returns, Refunds & Exchanges

We hope you will be thrilled with your Roly World order, however, should you wish to return an item we have a 14 day returns policy.

In the first instance please let us know you would like to return an item by using our

Contact Us Form

We will email you a returns code, then, package your return securely ensuring it is unopened, unused and in it's original packaging.

Please make sure you include your name, order number and your returns code in the package so we can make a refund to you as swiftly as possible.

and send to: Roly World, [Base Camp, Business Address] 

We always refund the customer not the recipient, so if you have received the item as a gift please make the purchaser aware.

Once we have received and inspected the goods a refund will be made within 7 business days (Monday-Friday) this refund includes the cost of the goods and basic delivery.

If goods are returned to us in an unsaleable condition we reserve the right to only make a refund for the saleable components. 

If the goods are deemed faulty or have been delivered in our error we are responsible for the postal cost of you returning them to us, in any other situation the cost of return is the customer's responsibility.  

We would recommend that you use a signed for postal service and obtain proof of posting.


Important legal information

The products sold on www.roly-world.com are craft kits and craft supplies, they include items which are not suitable for children such as needles and small beads.  Our products are not toys and are not intended for anyone under the age of majority.

Roly World accepts no liability for your misuse or negligence resulting in injury or perceived injury to yourself or others from the use of our products.


Law

All items in our shop are sold under England and Wales Legislation Laws.


Further Information

Privacy Policy

Terms & Conditions


Contact Information

If you have any questions regarding any matter relating to our Delivery and Returns policy please email: hello[at]roly-world.com or use our Contact Us Form